INFORMATION SECURITY POLICY

ARCH & HOME is committed to protecting your personal information. We only collect necessary information related to the purchase, design and construction of interiors. We will retain user information for the period prescribed by law or for a certain purpose. In addition, users, members or customers of ARCH & HOME can access the website and browser without having to provide any personal details. At that time, you are anonymous and we cannot know who you are until you log in to your personal account.

Purpose and scope of collection

Data collection on the e-commerce platform www.arch-home.vn is mainly determined when customers want to use the website's services (buy furniture products, design services, interior construction).

We collect, store and process your information for the purpose of processing transactions, for future communications, or to provide services. We do not limit the types of personal information we collect: title, name, gender, date of birth, email, address, telephone number, fax, payment details, card payment details or bank account details.

We will use the information you provide to process your order, provide you with the services and information requested through the website and as requested by you. In addition, we will use the information to administer your account; verify and carry out online transactions; audit the downloading of data from the website; improve the layout and content of the website and tailor it to users; identify visitors to the website, send you information including information about accommodation and services, unless you have indicated your refusal. If you do not wish to receive any marketing information from us, you can opt out at any time.

Online payments will be processed by our International Network agents. You must only provide us or the Agent or website with information that is accurate and not misleading and you must inform us of any changes.

Your order details will be kept by us, but for security reasons we will not publish them directly. However, users can access the information by logging into their account on the ARCH & HOME website . Here, customers will see their order details.

Scope of information use

Customer information is only used for the management and business activities of the website, as well as provided to the parties affiliated with the company. We may also use the information we collect to inform customers about other products or services available on www.arch-home.vn or our affiliated companies. In addition, we may also contact customers to get their reviews, opinions and views on current products and services or potential new products and services that may be launched. Customer personal information may be shared with other companies, but only if necessary to meet customer requests, or used for related purposes.

We also use customers' personal information to provide appropriate services, ensure that payments or payments at the center will be confidential; serve to support the customer care system, manage customers, care for and receive feedback from customers.

Information storage time

We will keep your personal information to the extent necessary to provide services to you and to comply with our legal obligations.

Means and tools for users to access and edit their personal data
Users can access and edit their personal data directly through the website www.arch-home.vn by logging into the account they have registered and editing their personal information and data.

Logging in can be done on a computer, phone, or other device that can access the website.

Commitment to protect customer personal information

We only collect personal information to the extent that is relevant and necessary for our legitimate business purposes. And we maintain appropriate measures to ensure the security, integrity, accuracy, and confidentiality of the information that users provide. In addition, we also have appropriate measures to ensure that third parties will also ensure the security of the information we provide to them.

Personal information and private information of users are collected, stored and protected seriously, accurately and securely.

We set up separate information collection and storage software and it is performed solely by our server system and backup server system.

The confidentiality of personal information and private information of users is absolute and will not be presented to any third party unless requested by a competent State agency.

Mechanism for receiving and resolving complaints related to customer personal information

Members have the right to send complaints about the disclosure of personal information to third parties to the Management Board of the ARCH & HOME E-commerce Exchange at the Company's address or via email.

Email: info@arch-home.vn

The company is responsible for implementing technical and professional measures to verify the reflected content.        

The processing time for complaints related to customer personal information is 15 days.